Privacy Policy

Last updated: August 17, 2026

Who We Are and Our Role as Data Controller

We operate this website and manage the information you provide to us. As the data controller, we are responsible for determining how and why we collect and process your personal data. We take our responsibilities seriously and comply with applicable data protection regulations.

Information We Collect

We collect information in several ways to provide you with the best experience possible:

• Contact Information: When you submit inquiries about garden walks or senior programs, we collect your name, email address, phone number, and message content.
• Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent, and navigation patterns through cookies and similar technologies.
• Device Information: We collect information about the device you use to access our website, including browser type, operating system, and IP address.
• Location Data: If you enable location services, we may collect your general location to provide information about nearby garden walks and accessibility routes.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: We process data you voluntarily provide through contact forms based on your explicit consent.
• Legitimate Interest: We analyze website usage to improve our services and understand visitor preferences, balancing your privacy with our operational needs.
• Legal Obligation: We may process data to comply with applicable laws, regulations, and lawful requests from authorities.
• Performance of Contract: When you register for guided walks, we process your information to provide the requested services.

How We Use Your Information

We use the information we collect for specific, legitimate purposes:

• Responding to your inquiries about garden walks and senior programs
• Sending you confirmations and updates about registered garden walks
• Improving website functionality and user experience
• Personalizing content recommendations based on your interests
• Analyzing visitor behavior to enhance our services
• Complying with legal obligations and protecting our rights

We do not sell or share your personal data with third parties for marketing purposes. We only share information with service providers who assist us in operating our website and delivering our services, and only under strict confidentiality agreements.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Here are our concrete retention periods:

Your Rights

You have important rights regarding your personal information:

• Right of Access: You can request a copy of all personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal data, subject to legal obligations to retain certain information.
• Right to Restrict Processing: You can limit how we use your information in certain circumstances.
• Right to Data Portability: You can request your data in a structured, commonly used format.
• Right to Object: You can object to certain types of processing, including direct marketing.
• Right to Withdraw Consent: If we process data based on your consent, you can withdraw it at any time.

To exercise any of these rights, contact us using the information provided below.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website. We use both essential cookies (required for basic functionality) and optional cookies (for analytics and personalization). You can control cookie settings through your browser preferences, though disabling essential cookies may affect website functionality. For detailed information about our cookie usage, please refer to our separate Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption protocols, secure server infrastructure, and restricted access to personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Our website is hosted in Canada and your data is primarily stored locally. If we transfer data internationally, we implement safeguards such as Standard Contractual Clauses and adequacy decisions to ensure your information receives adequate protection equivalent to Canadian data protection standards.

Children's Privacy

Our website is designed for adults, particularly seniors interested in garden walks. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete such information promptly. Parents or guardians who believe we have collected information about their child should contact us immediately.

Supervisory Authority

You have the right to lodge a complaint with the relevant data protection authority. In Canada, you can contact the Office of the Privacy Commissioner of Canada (OPC), which is responsible for overseeing compliance with federal privacy laws. You may submit complaints about our data handling practices to the OPC if you believe your rights have been violated.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page. We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our website following changes constitutes your acceptance of the updated Privacy Policy.